ClarityIT provides a broad and mature set of services addressing the diverse needs of business.
Services to meet all your IT support needs.
Our extensive list of services is available on a one-off basis or through our Solution Bundles.
Service Description
Troubleshooting Helpdesk Get instant support for your technical issues by speaking directly to a ClarityIT systems engineer. ClarityIT is your company’s dedicated helpdesk only a call or click away.
Break / Fix A ClarityIT specialist will diagnose and troubleshoot your hardware, software, operating system or devices (blackberry, router, etc.) when problems arise. Depending on the resolution, the issue may be fixed immediately or an appropriate solution will be presented.
Managed Antivirus and Antispyware A properly deployed and managed anti-malware platform is extremely important given the threats to security currently rampaging through unprotected systems. ClarityIT ensures your Antivirus and Antispyware protection is constantly up to date and functioning.
System Optimization ClarityIT will perform periodic system inspections to discover the cause of crashes, lockups, unusual slowness or Internet problems. Then operating system and software settings are tweaked according to bets practices to maximize computer speed and increase performance.
Microsoft Patch Management Microsoft Windows operating systems and Office platforms are continuously being updated through software patches as bugs, security holes and conflicts are discovered. ClarityIT will ensure all your Microsoft products are up to date with the most current service packs and critical patches. We monitor, schedule and install these patches automatically to minimize downtime but optimize stability.
Managed Backup Even in the best of circumstances disasters can happen. ClarityIT can install, configure and manage onsite and offsite data backup solutions at very competitive rates. Industry best practices are used to ensure critical data is quickly accessible in the case of an outage, and less critical data is backed-up via lower-cost solutions.
Printer Management Print devices are critical components in any office. ClarityIT specialists can install and setup laser, inkjet and multifunction print devices and ensure they run properly. Additional printer management includes setup print sharing as well as network and wireless printing.
Guaranteed Response Times With our focus on remote support, ClarityIT offers some of the best response times in the industry. Waiting days for a technician to travel to your office is frustrating and costly. Call or Email ClarityIT and we will schedule a remote session rapidly, if not instantly. If a ClarityIT specialists needs to come to your office, our onsite response times remain prompt and competitive. In addition you can choose which level of response time is best for your business and your budget by selecting from our various service levels.
Hardware and Software Inventory Management Keeping track of licenses and assets can be time consuming and complicated yet is critical to efficiency, loss prevention and compliance. ClarityIT can locate and identify software present on your machines to ensure proper licensing. In addition, physical assets can be cataloged to help you identify hardware requiring upgrade, depreciation of assets, and potential theft.
Quarterly Executive Report & Review On a quarterly basis, ClarityIT will compile an executive report detailing activities and current IT environment observations to assist your company with planning and provide transparency into what we do.
Annual Technology Plans Once we become familiar with your IT environment, ClarityIT can be an ideal partner to assist you in planning the future of your IT department. Be it growth or cost cutting, we can identify solutions specific to you.
Software Deployment and Setup We install and configure software ensuring successful operation of new software. ClarityIT can also make recommendations on the software you need for productivity, security and efficiency. With clients spanning various industries ClarityIT has a great deal of experience with a wide variety of software packages.
On-Site Visits Our computer technicians and systems engineers are available to you on-site when necessary. We match the need to a specific skill-set to ensure your issues can be resolved efficiently.
Network Management Your office computer network is the nervous system of your company. It needs to be stable, reliable, secure, and efficient. Our certified network consultants provide your company with expertise in on-site and managed networks including wireless.
Server Management ClarityIT is fully equipped to support and manage application and database servers. Our systems engineers are certified experts in Microsoft, Novell and Linux based platforms. ClarityIT can administer and configure Server resources such as Users and Groups, file shares, print queues, E-mail/Internet proxy servers as well as server hardware and OS upgrades and troubleshooting.